I like a product but it’s out of stock. What can I do?
No worries at all. Simply send us a screenshot of the product on WhatsApp, and we’ll let you know as soon as it’s back in stock or advise on the next availability.
How do I place an order?
Orders are primarily placed through our website. We also accept orders via WhatsApp and Instagram DM if you prefer personal assistance.
Where do you deliver?
We currently deliver all across Egypt and UAE.
How long does delivery take?
Egypt:3–5 working days. UAE:2 working days. Delivery timelines may vary slightly depending on location.
What are the delivery fees?
Delivery fees depend on your country and city and will be confirmed before order completion.
How do I choose the right size?
If you’re unsure about sizing, please reach out to us via WhatsApp or Instagram DM, and our team will be happy to assist.
Can I exchange or return an item?
Yes, exchanges and returns are accepted under the following conditions:Items must be unused, unworn, and unwashed, with original tags attached. Requests must be made within 14 days of receiving your order. Shipping fees may apply unless the item received is faulty or incorrect.
What if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact us within 14 days of delivery. We will arrange a replacement or exchange at no additional shipping cost.
